Privacy policy

• Contact details, company name, and deployment requirements you submit.
• Account, licensing, and basic transaction records.
• Website security, error, and performance records needed to operate the service.

In a private deployment, camera frames, analysis, events, and snapshots can remain entirely in the customer-controlled environment. Data is sent to a selected service only when an administrator enables a cloud model or external notification integration.

• Provide, secure, and support the product.
• Process licensing, accounts, and customer requests.
• Improve reliability and investigate abuse or security incidents.

We retain data only as long as needed to provide the service, meet contractual obligations, or comply with law. Event retention in private deployments is customer-configurable. You may request access, correction, or deletion of personal data we hold.

We do not sell personal data. Contracted service providers may be used for website hosting, payments, licensing, or customer-selected integrations. The processors involved depend on your deployment and enabled features.

privacy@tensordynamics.org